What goes UP must come down

Back on April 26 I reviewed my first year of wearing Jawbone UP with all its benefits and deficiencies. Two months later, on June 21, my band gave up the ghost as battery life suddenly dropped to a mere few minutes. Today I’m wearing a replacement – courtesy of Jawbone, and have a few more thoughts to share from the experience.

Considering how long the band worked well for me, I was one of the lucky ones:

14 months of nearly flawless operation sounds like an eternity, when some people had as many as five consecutive devices replaced in the course of a few months. If that statement sounds sarcastically, it should. I expect a €100+ device to easily last a few years accepting only gradual reduction of battery life.

Like many UP users have commented, the design and features make it a winner among similar bands. It’s fun and easy to use, delivers lots of information that helps me steer my habits in a healthier direction. But while the “designed in San Francisco” portion of the product works out really well, the “assembled in China” clearly needs a retrospective.

The warranty for Jawbone UP is offered only for 12 months. Pretty short, as electronics regularly come with minimum 24 months of coverage. I thought my Jawbone adventure was over, because I didn’t see the point in buying a replacement. Nonetheless, since there’s no harm in asking, I reached out to Jawbone directly and quickly got a response:

Two reset attempts and a phone conversation later I was offered a replacement. How? “As an exception“, I was told, because Jawbone “wanted to provide the best possible customer experience“. Fair enough and I’m happy to have received that kind of attention – that certainly says a lot about the approach of Jawbone towards its users. Still, I cannot quite understand why an exception was made for me, in particular. Why make exceptions in the first place? Why not extend the warranty to 24 months for everyone?

From my first contact with @JawboneSupport on June 24, my replacement band arrived a few weeks later, on July 17. Most of this time was shipping. Jawbone knew exactly what type, size and color I had and I was pleasantly surprised that I didn’t need to provide those details.

The new band is distinct in a few externally visible construction details. The button feels differently and it is rattling the same way it must’ve for Zach Epstein, who’s article I linked to above. He had his band replaced due to the rattling, for me it’s not an issue.

Replacement Jawbone UP

I’m hoping changes go beyond the visible and something was done to improve the band’s longevity.

During this one month of waiting for replacement, one additional issue became clear. All this data that my body is producing and sending off to Jawbone to make profit from, there’s no way to extract it in case I’d like to move away from the device. No export feature, no official policy on how to grab it. I’m not even sure if legally the data can be considered mine. I’m sure it’s my own movements that produced it, but since it was processed by the band and application, can I claim ownership?

I’m not so much worried about the possibility of Jawbone selling off my data, as long as it’s anonymized, aggregated and properly controlled. But I sure would like to receive it when I ask for it. These questions will be coming up more often as more devices join the market and users begin ditching them and switching.

For now I’m hoping my new band will accompany me longer than the previous one, and for soon-to-be users of the device, I hope Jawbone will work up enough confidence in their product that they start offering two years or more of safety, replacements available without exceptions, just in case.

365 days of living UP

On April 26, 2013 I activated my Jawbone UP and joined the Quantified Self crowd, following a favorable review by Eric Karjaluoto. I’ve been “living UP” for the past year – the most health-aware twelve months of my life – and while the band was an important part of it, today I wear it mostly out of habit.

Me wearing Jawbone UP

Edit, June 2014: my Jawbone UP just died, after 14 months of continuous use. Symptoms point to a battery problem – the device seems to charge but always indicates an empty battery and quickly stops responding. Warranty lasts only 12 months, but Jawbone sent me a replacement nonetheless.

For a device worn 24/7, through heat waves, rains and blizzards, my Jawbone UP survived just fine. The manufacturer’s website claims I only need to take it off when swimming, which is exactly what I did. After a year it still looks good, collects data and delivers insights, although the on-device button is becoming increasingly unreliable.

Charging it takes an hour every 10 days, which is a negligible inconvenience. I only had a few times when it ran out of battery, and only due to negligence.

Movement

10,000 steps seemed daunting as a recommended goal at first, but I quickly realized that not only was I making this much on a regular day – I’d say it’s the bare minimum for a healthy adult. My daily routine involves walking from the subway station to the office for about 25 minutes, then back in the evening, plus walking out for lunch, which together with some office and home errands results in slightly more than 10,000 steps.

I thought that maybe UP wasn’t accurate, so I actually counted the steps I made on a section of my route, and the wristband’s report was on par with my number.

Reporting works well to the extent that movement of my left, UP-baring hand represents my activity. Walking is pretty correct. Biking shows nearly no movement, while a night of disco dancing (and I do tend to wave my hands a lot) reports slightly over 30,000 steps.

Recording of a disco dancing night

Sleeping

Jawbone UP seems accurate in measuring sleep too. It’s movement based, so I thought that sleeping with my wife might impact measurements, but the patterns looked similar on nights I slept alone, so the influence is probably not big. I cannot judge whether the “sound” and “light” (lately renamed from “deep” and “shallow”) sleep phases are being measured correctly though. Verifying it probably requires professional equipment.

Sleeping for the recommended minimum of 7 hours proved much more challenging than moving. I’m stuck at an average of about 6:40 and there’s simply too much interesting stuff to do during my waking hours, so I won’t be hitting the bed early any time soon.

UP also has a function to wake me up by vibrating when in light sleep phase, but being a happy owner of the Philips Wake-Up Light, I never tried this one out.

Eating

Keeping tracking of food consumption is perhaps the most cumbersome of UP’s features. It can’t be picked up automatically, so I had to enter everything by hand. There is the barcode scanner, which is great if you’re:

  1. eating a lot of packaged food, and
  2. live in the USA or UK, where the database of products is huge.

Being a slow food lover, living in Poland, I had to enter most freshly cooked meals ingredient by ingredient. I actually did that for a while – only as long as it took to get a feel of how much food was enough, too little or too much. Then I just stopped using this feature altogether.

Motivation

UP attempts to go beyond merely informing users of how they’re doing health-wise, but also tries to influence behavior change for the better. Of course, that’s really hard to achieve, because habits (including bad ones) by their very nature are deeply rooted in our personalities and extremely hard to evict. And while it’s pleasing to see some of my achievements:

Milestone of 3.5M steps reached

overall the device fails to motivate. Maybe it’s me. Maybe I don’t have that much to improve upon. Or maybe the overall strategy is wrong.

“Team” is supposed to be your Facebook and Twitter friends using UP, sharing progress, accomplishments, and cheering each other on. I found just one, distant friend using UP, so no motivation here for me.

“Today I Will” looks more promising. Daily challenges from the device, like making 10% more steps, or going to bed 15 minutes early. Many of them will effectively work only with the newer UP24 model, which automatically sends all data to the smartphone app via Bluetooth. The manual sync-via-headphone-jack is too much of a hassle to track progress towards the goal during the day.

One feature I did find useful is vibrating when I remain idle for too long. I have a feeling it gets activated a bit too often, even if I do move moderately, but that’s not necessarily a bad thing. As a result I move more during the day, remember to get up from the computer, even if to fetch some water or briefly stroll around the office.

Other functions

Jawbone UP lets me enter my mood, which it then tries to correlate with movement, sleeping, eating, trying to figure out how these impact one another. It’s useless. I often end up setting my mood once a day and forgetting it later. At times when I am feeling down, it rarely is related to lack of sleep or movement – might be a quarrel I had with somebody or significant project hardship – things UP obviously isn’t able to pick up on.

What I miss most about the device is a powerful web interface. The iOS app is fine and continues to improve, but it’s very focused on the “now” and doesn’t let me inspect the broader data set. A web dashboard could give insight into longer trends, perhaps let me export data for even more extensive analysis. It’s a device for us – data nerds, and we sure know how to squeeze information out of raw digits. Opening up an API and letting hackers build their own analysis add-ons could spark a whole ecosystem!

The big picture

The last twelve months were a boon to wearables, with lots of press coverage, usage explosion and startups in the field popping up everywhere. Now the tide seems to be turning:

I feel the same way. Over time UP lost the appeal of a cool gadget, and fulfilled its purpose by delivering the insights I was hoping for. There’s certainly more I could learn with a future update that would tackle some of today’s limitations. For now I’m contemplating abandoning it like more and more users do.

Manufacturers may already sense the trend, latest example being Nike firing some of the development staff behind its Fuel band. Low user loyalty will be a problem for those companies, that are now moving to monetize the data they’re collecting. I can already see them implementing Facebook-like tactics to “increase engagement,” that will further drive users away. On top of all that there’s also growing opposition from privacy advocates against making money off the always super-sensitively treated health-related data.

On the other hand we have government representatives who, late to the party as usual, seem to be discovering wearables just now. European Commission Vice-President Neelie Kroes praised the devices for increasing health awareness:

mHealth has a great potential to empower citizens to manage their own health and stay healthy longer, to trigger greater quality of care and comfort for patients, and to assist health professionals in their work. As such, exploring mHealth solutions can contribute to modern, efficient and sustainable health systems.

Neelie Kroes

What we – users see as fun gadgets, others see as aides in the everlasting struggle for better healthcare.

Personally, perhaps my single biggest take-away from the twelve months of wearing Jawbone UP is becoming much more health-aware, which led to attending gym regularly, better diet and visible improvements to both my fitness, and my looks. It’s been a very good year.